Complaints Policy

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied. To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the work, please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Either call us on 0131 449 4957, write to us at Circle Security, 163 Lanark Road West, Currie, EH14 5NZ or email by completing our contact form. We aim to respond within 3 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Your Assurance

Where we are unable to resolve your complaint using our own complaints procedure, as an SSAIB registered firm we will use them for dispute resolution.

SSAIB’s remit as a Certification Body is to ensure that the interests of the consumer {e.g. purchasers, specifiers and end user groups} are protected. This is achieved through strict enforcement of quality and performance standards.

However, if you are dissatisfied with the service provided by a SSAIB registered firm and feel that your complaint has not been dealt with satisfactorily; SSAIB will investigate the matter with the firm in question. SSAIB will always ensure that a complaint against it or any it’s registered firm is given prompt attention

Please contact the SSAIB on 0191-296-3242 or email customer@ssaib.org to request the SSAIB complaints procedure guidance notes and form.

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